OHKO Games Polices, Terms, and Conditions

OHKO Games Policies

Welcome to OHKO Games! By placing an order through our store, you agree to the following policies:

OHKO Games enforces a strict 1 per household limit on all Pokémon and Magic: The Gathering preorders.
Any attempt to bypass this limit may result in order cancellation.
Customers agree to this policy when placing orders for Pokémon or Magic: The Gathering items.

OHKO Games ships domestically and internationally.
We only ship to residential addresses. Orders placed with commercial addresses will be cancelled.
International customers are responsible for all customs duties, taxes, and fees associated with their orders.
OHKO Games is not responsible for packages delayed, held, or denied by customs.

Preorders: Available for pickup on the official release date. Preorders must be picked up within 7 days of release. Orders not picked up will be refunded and returned to inventory.
Non-preorder items: Ready for pickup within 24–48 hours after purchase.
Customers will receive an email notification once their order is ready.
A valid photo ID and order confirmation are required at pickup. Orders must be picked up by the purchaser unless prior arrangements are made.
Please note: OHKO Games does not guarantee the condition of outer packaging for preorder or pickup items.

OHKO Games enforces a strict no bot policy.
Any orders believed to be placed using automated or non-human methods will be cancelled and returned to inventory.

Orders may be cancelled prior to shipment or before being marked “ready for pickup”, subject to a 10% restocking fee.
All sales are final once shipped or marked ready for pickup.
OHKO Games reserves the right to cancel any order at any time for policy violations.

We do not accept returns on trading card games, sealed product, or collectibles once they have been shipped or picked up.
All sales are final to protect product integrity and prevent tampering.

If your order arrives damaged (excluding cosmetic damage to the outer box/packaging) or you receive the wrong item:
1. Contact us within 7 days of delivery or pickup at [insert your store email here].
2. Provide your order number and photos of the issue.
3. We will review and provide either a replacement (if stock is available) or a refund.

Please note: Cosmetic damage to packaging does not qualify for a refund or replacement.

Approved refunds will be issued to the original payment method.
Refunds may take 5–10 business days to appear, depending on your bank or payment provider.